Refund Policy

Last updated 28 September 2026.

You can use Akteora for free for as long as you like. If you upgrade and it turns out not to be right for you, we’ll refund your first payment in full, as long as you ask within 14 days.

Your first payment

Ask within 14 days of your first payment for a paid plan and we’ll refund all of it. You don’t need to give a reason. Your account goes back to the free plan, and your testimonials stay right where they are.

Monthly renewals

We don’t refund monthly renewals. You can cancel whenever you like from the Billing page, though, and you won’t be charged again. You keep your plan until the end of the month you’ve already paid for.

Switching plans

If you move to a different plan partway through a month, the price is adjusted for the days that are left. Upgrading charges you only the difference, and downgrading leaves a credit that comes off your next payments. You’ll see the amount before you confirm.

If something went wrong

If you were charged twice, charged after you cancelled, or couldn’t use something you paid for because of a problem on our side, let us know and we’ll fix it. Where it’s fair, that includes a refund.

How to ask

Email us at [support@akteora.com] from the address you use to sign in, or reply to your Paddle receipt. Paddle, our reseller, processes all our payments, so your refund comes from Paddle and goes back to the card or account you paid with. It usually shows up within 5 to 10 working days, depending on your bank.

Your rights

This policy is on top of your rights under consumer law, not instead of them. If you buy as a consumer in the UK or the EU, you also have the right to cancel described in Paddle’s buyer terms.