Support
How can we help?
Find an answer in our guides, or email us and a real person will reply within two business days.
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Getting started
How collect links work, what your customers see, and how testimonials reach your inbox.
See how it worksImporting reviews
Bring reviews from Google, Trustpilot or a spreadsheet, and fix a file that won’t import.
Read the import guidePlans and billing
What each plan includes, how to upgrade or cancel, and how refunds work.
See pricingRefunds
A full refund of your first payment within 14 days, and how to ask for one.
Read the refund policyPrivacy and your data
What we store, who helps us run Akteora, and how to get your data or delete it.
Read the privacy policyFor developers
The API, webhooks, the widget and the SDK, with examples you can run.
Open the developer docs
Contact us
Still need help?
Email support@akteora.com and we’ll reply within two business days. The same address handles billing, refunds and privacy requests.
To help us answer faster, please include:
- The email address you sign in with
- What you were trying to do, and what happened instead
- A link to the page, and a screenshot if you can
Sent someone a testimonial?
Want it removed?
If you gave your email address, the confirmation email we sent has a link that removes your testimonial straight away. If you can’t find it, contact the business you sent it to, or email us and we’ll help.